FAQs
Welcome to the Hair Highness FAQs — where we answer your most common questions about our products, shipping, returns, and more. Whether you’re new to our brand or a returning queen, we want your shopping experience to be smooth, confident, and hassle-free.
1. What types of hair do you offer?
We offer a wide variety of premium-quality hair, including 100% human hair wigs, bundles, crochet hair, braiding hair, and more. Whether you're looking for natural textures, protective styles, or bold fashion looks — we’ve got something fit for your crown.
2. Are your wigs made with real human hair?
Yes! Many of our wigs and bundles are made from 100% virgin human hair, providing a natural look, soft feel, and long-lasting wear. We also offer high-quality synthetic options for customers looking for versatility at a lower price point.
3. How do I care for my Hair Highness products?
We recommend gently washing your hair products with sulfate-free shampoo and conditioner, air-drying whenever possible, and storing wigs on a mannequin head or satin bag to maintain shape.
4. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping within the U.S. takes 3–7 business days. You’ll receive a tracking number as soon as your order ships.
5. Do you ship internationally?
Yes! We proudly ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
6. Can I return or exchange my order?
We accept returns and exchanges within 14 days of delivery on unworn, unaltered products with original packaging. Due to hygiene reasons, certain items (like used wigs or opened crochet hair) may be non-refundable. Please review our Shipping & Return Policy page for full details.
7. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, and Apple Pay. All transactions are secure and encrypted.
8. My order arrived damaged or incomplete — what should I do?
We sincerely apologize! Please contact us within 3 days of delivery with photos and your order number so we can resolve the issue quickly.
9. Can I become a brand ambassador or affiliate?
Yes! We're always looking for queens who love Hair Highness and want to share it. Please contact marketing our team through the Contact Us page for more info.